Paquete de energía

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also cover return shipping costs if the return is due to our error (e.g., incorrect or defective item).

Refunds are typically processed within four weeks of the return initiation. This period includes:

• Transit time for us to receive the item (5–10 business days)
• Processing time once received (3–5 business days)
• Time for your bank to complete the refund (5–10 business days)

To request a return, log in to your account, view your order under the "Complete Orders" section, and click the Return Item(s) button. You will receive email confirmation once the return is processed.

Shipping Policy (U.S. Only)

Kogi Environmental Solutions currently ships only within the United States.

Shipping costs are weight-based and may vary depending on the total weight, dimensions, and value of the machinery or components ordered. In accordance with carrier policies, all weights are rounded up to the next full pound.

Product availability affects shipping timelines. If an item is out of stock, please contact us directly to discuss shipping options or estimated lead times.

Shipping estimates will be provided at checkout based on availability and the delivery method selected. Some products, due to their size, weight, or contents, may require special freight handling, which could result in additional charges.

We comply with all U.S. shipping regulations, including federal and state laws applicable to the transport of industrial equipment and parts. It is the customer's responsibility to ensure the delivery site can receive heavy or oversized shipments.

For shipping assistance or to coordinate freight for specialized equipment, please contact us:

📧 sales@kogi-es.com
📞 1-888-890-0728